Política de Devolução e Troca da Neon Cowboys

Política de devolução

Na Neon Cowboys, prezamos pela qualidade dos nossos produtos. Queremos que você fique completamente satisfeito com sua compra. Se, por algum motivo, você não estiver satisfeito com seu pedido, oferecemos as seguintes opções de devolução:

Elegibilidade para devolução

  • Aceitamos devoluções de produtos com ou sem defeito no prazo de 14 dias após a entrega.
  • Os itens devem estar em sua condição e embalagem originais.
  • Os produtos não devem apresentar sinais de desgaste, danos ou alterações além do necessário para experimentá-los.
  • Todas as etiquetas e acessórios devem estar incluídos.
  • Os itens em pré-venda não são elegíveis para reembolso (consulte a Política de Pré-venda abaixo).

Política de pré-encomenda

  • Os itens em pré-venda são produtos de edição limitada, produzidos em lotes de fabricação específicos.
  • O pagamento de itens em pré-venda reserva a sua peça e não é reembolsável.
  • As datas de entrega para itens em pré-venda são apenas estimativas. Atrasos na produção podem ocorrer devido a processos de fabricação, problemas na cadeia de suprimentos ou outros fatores fora do nosso controle.
  • Ao efetuar uma pré-encomenda, você reconhece e aceita que:
    1. O prazo de entrega fornecido é uma estimativa.
    2. Podem ocorrer atrasos na produção.
    3. O pagamento da sua pré-encomenda não é reembolsável, independentemente de alterações no prazo de entrega.
    4. Você está adquirindo um item de edição limitada.

Processo de Devolução

  1. Inicie sua devolução : Entre em contato com nossa equipe de atendimento ao cliente pelo e-mail info@neoncowboys.com para solicitar uma devolução. Inclua o número do seu pedido e o motivo da devolução.
  2. Receba a autorização de devolução : Nossa equipe fornecerá as instruções de devolução.
  3. Envie sua devolução : Embale seus itens com segurança e envie-os para o nosso armazém. O endereço para devolução será fornecido no e-mail de autorização de devolução.
  4. Custos de envio da devolução : Os clientes são responsáveis ​​por cobrir o custo do envio da devolução, que normalmente varia de US$ 7 a US$ 11 nos Estados Unidos.
  5. Processo de reembolso : Assim que recebermos e inspecionarmos sua devolução, processaremos o reembolso para o método de pagamento original, geralmente dentro de 5 a 9 dias úteis.

Devoluções de produtos defeituosos

Caso receba um produto com defeito, entre em contato conosco em até 14 dias após o recebimento, enviando fotos e/ou vídeos nítidos do problema. Para nossos produtos com iluminação, solicitamos a documentação em vídeo para que possamos solucionar o problema adequadamente. Em caso de defeitos de fabricação confirmados, arcaremos com o custo do frete de devolução ou enviaremos um produto de substituição o mais rápido possível.

Solução de problemas e peças de reposição

Como marca de tecnologia da moda, nossos produtos com iluminação ocasionalmente exigem solução de problemas:

  1. Antes de iniciar uma devolução de um item com defeito, entre em contato conosco pelo endereço: Para obter soluções para problemas comuns, entre em contato pelo e- mail info@neoncowboys.com e visite nosso Guia de Solução de Problemas .

  2. Para problemas menores, geralmente fornecemos peças de reposição (baterias, controles remotos, etc.) em vez de exigir a devolução completa do produto. Visite nossa Coleção de Peças de Reposição para ver os componentes disponíveis.

  3. Nossa equipe de atendimento ao cliente pode ajudar a determinar se o seu problema pode ser resolvido com peças de reposição ou se é necessária uma substituição/devolução completa.

Política de câmbio

Teremos todo o prazer em trocar os produtos por um tamanho ou cor diferente do mesmo modelo.

Processo de troca

  1. Siga os mesmos passos iniciais do processo de devolução descrito acima.
  2. Indique claramente em seu pedido de devolução que deseja trocar por um tamanho ou cor diferente.
  3. Especifique o item de substituição exato que você deseja.
  4. Os custos de envio para devoluções e trocas são de responsabilidade do cliente.
  5. Caso haja diferença de preço entre o item original e o item de substituição, essa diferença será cobrada de acordo.

Contate-nos

Caso tenha alguma dúvida sobre nossa política de devoluções e trocas, entre em contato com nossa equipe de atendimento ao cliente:

  • E-mail: info@neoncowboys.com
  • Telefone: +1 888-996-4812 ( Das 11h às 15h (horário do Pacífico), em dias úteis.

Customer Reviews

Overall rating: 4.8 / 5 from 1868 reviews.

Customer video review of LED Fringe Sequin Dress : PRE-ORDER

I was so excited to order this light up fringe dress! It has so many color options that make this a perfect costume for a variety of events and celebrations. I paired it up with light up Isis wings to really stand out on my stilts. If you want to really make a statement, this is it!!

LED Fringe Sequin Dress : PRE-ORDER

Customer video review of LED Rhinestone Gem Head Piece

What a cool, wonderful piece! Very easy to wear and change the colors and patterns using the remote it comes with! I appreciate the clips provided with the battery pack to clip it into the hair on the back of the head! Charger it once after wearing it for a couple hours playing with the lights and it was still going! Can't wait to style this!

LED Rhinestone Gem Head Piece

Customer video review of LED Pasties (Shapes ONLY)

SO FUN! So I know we’re supposed to attach the light to a pasty and then attach it to the body, but the opening in the center of the star fit perfectly around my nipple so I stuck the star directly on my skin. You could do it either way, but you have options if you’re going somewhere that a little nudity is allowed. I hid the battery in my skirt but I haven’t left the house using these yet so I’m not sure on comfort level or slippage yet. I love unique pasties, so this was something I absolutely had to have! The included adhesive is no joke. Those lights weren’t going anywhere. I wore a black mesh top over them, and the chords were barely visible. You can wear them anywhere on your body. Not just your nips! They come with a hair clip so if you put them on your face You can hide the battery in your hair. If you want to make a ton of people smile and just have an awesome statement piece, these are for you.

LED Pasties (Shapes ONLY)

Customer video review of Size 8 Pink J -  OPM Boot : Minor Light Skips (FINAL SALE)

These are great! Absolutely adorable. They look even better in person, and right out of the box, they feel surprisingly lightweight and comfortable. Can’t wait to wear them out for a full night. Neon Cowboys never disappoints!

Size 8 Pink J - OPM Boot : Minor Light Skips (FINAL SALE)

Customer photo review of Light Up Neon Cowboys ® Hat

Don’t think about it BUY IT!!! I own a few cowboy neon hats and let me tell you I get compliments ALL the time!! The hat is comfortable and easy to style. I’ve taken mine to country concerts, raves and recently to Karol G’s concert. I’ve gotten the mini ones as well and are perfect for group outings + affordable.

Light Up Neon Cowboys ® Hat

Customer photo review of ¿Mystery Box?

I got the rainbow face jewelry and the cherries. Both are amazing and fun to wear. Neon Cowboys face jewelry is super easy to apply with the adhesive provided, it stays even in hot weather. It's easy to clean off the adhesive after removing with isopropyl alcohol and a q-tip. Plus I got a cute cowboy hat shaped bottle opener and some stickers ♥♥

¿Mystery Box?

Customer photo review of Light Up Neon Cowboys ® Hat

I've been such a fan of Neon Cowboys since 2019. The cowboy hat (I actually have two, can never have enough) and tutu dress are by far my most complimented and most sought-after pieces. It's been so fun to watch Neon Cowboys grow as a company, but I'm continuously impressed with their commitment to maintaining a strong bond with their customers the same way they did when they were just starting out. That feels rarer by the day in today's world and makes this company all the more lovable!

Light Up Neon Cowboys ® Hat

Customer video review of LED Fringe Sequin Jacket

I have had my eye on this piece for a couple of years and it did not disappoint. It’s one of the best pieces I have bought from Neon Cowboys! Whenever buying internationally just check Neon Cowboy’s team as some airlines and couriers may not accept the battery pack included but it’s an easy solution and the team can guide you through the process. If you are considering it…. Absolutely DO IT! You won’t regret it.

LED Fringe Sequin Jacket

Customer video review of LED Fringe Purse

This purse is even prettier than I expected! The LED lights are amazing and the remote makes it so easy to switch colours. I spent way too long playing with all the different modes 😂. I haven't used it yet, but I already know it's going to be perfect for my next party or festival. Can't wait! ✨

LED Fringe Purse

Customer video review of Star Crossbody Bag

I absolutely love my new purse! It was a hit at the concert too now I need every color ! 💕

Star Crossbody Bag

Customer video review of LED Fringe Sequin Dress : PRE-ORDER

Felt like a celebrity at Metal Night Philly in this dress. Everyone stopped me to ask where it came from and I excitedly got to introduce them to Neon Cowboys! Some of my favorite things about this dress: I didn’t feel the weight of the battery at all, there must be hundreds of lighting settings, it covered my bra (I didn’t even have to go strapless), and it held up for four hours of dancing without snagging or dimming. I also loved the ability to move freely in it all night without discomfort. I’m already planning the next event to wear it to! I love it, thank you Neon Cowboys!

LED Fringe Sequin Dress : PRE-ORDER

Customer video review of LED Fringe Sequin Dress : PRE-ORDER

So thrilled with this preorder. Totally worth the wait! This light-up dress is absolutely stunning and beautifully crafted. It’s vibrant, high-quality, and the perfect piece for making a statement. I want to wear it everyday!

LED Fringe Sequin Dress : PRE-ORDER

Customer video review of LED Fringe Sequin Dress : PRE-ORDER

Love how it’s custom made for me! Fits my chest perfectly. I have a long torso so the snaps at the bottom were perfect to adjust! I just love I can change the colors as well!

LED Fringe Sequin Dress : PRE-ORDER

Customer photo review of LED Fringe Sequin Dress : PRE-ORDER

Woaaa , that dress is stunning! I love anything that sparkles. The lights are easy to operate, with lots of color options to switch between, and it definitely stands out from the crowd ✨

LED Fringe Sequin Dress : PRE-ORDER

Customer video review of LED Fringe Sequin Dress : PRE-ORDER

WELL WORTH THE WAIT! She feels much lighter than I was expecting. The battery pack for the lights hides so well u forget it's even there and you really don't feel it at all. Everyone better be sick of me when I bust this out almost any chance I get.

LED Fringe Sequin Dress : PRE-ORDER

Customer video review of LED Fringe Sequin Jacket

The magic is in the motion of this jacket - brought it with me to my first EDC, and I felt like a firebird. I was a walking rainbow! Never have I felt lights align so closely with joy in dance, and the jacket added so much more to the vibe on Day 3. Lasted me hours, and it made it so much easier for my group to find me. I can’t wait to get the dress soon. 🌈

LED Fringe Sequin Jacket

Customer photo review of LED Fringe Sequin Dress : PRE-ORDER

The dress is very comfortable and looks really beautiful! I love that it fits like a bodysuit, which makes it convenient for dancing. The light controls are easy to use, and the dress feels secure once adjusted. I have a larger bust, so I needed to adjust the straps for a better fit in the chest, but overall the dress was comfortable and fit really well. Would highly recommend!

LED Fringe Sequin Dress : PRE-ORDER

Customer photo review of LED Harness

Highly recommend, the quality was seriously thought through. It is very bright in person and there's a dimmer setting on the remote which is a nice bonus.

LED Harness

Customer video review of LED Face Stickers [1 Set]

What a fun outfit addition! Will definitely be wearing these at all my upcoming shows! Someone was also wearing the same face stickers at an event I just went to and we immediately bonded over it... so they also help build community 🙌🏽

LED Face Stickers [1 Set]

Customer video review of LED Fringe Sequin Jacket

I LOVE THIS JACKET🎇🎇🎇!!!!!!!!!! I was so obsessed with it that I had to order it for my wedding!!!!!!! It was a total hit with all the guests, and needless to say, it looks incredible at night. THANK YOU!!!!!!! 💓💓💓

LED Fringe Sequin Jacket

Customer photo review of Out Past Midnight Boots

BUY THEM! I can’t express enough how fantastic these shoes are!!!! the multiple light settings are SO FUN, and the fact that they are waterproof is the cherry on top. I wore these to my wedding after party, my best friend spilled a beer all over them (and in them) and they are totally fine. 10/10!!!!!!!!!!

Out Past Midnight Boots

Customer photo review of Lightning: LED Face Stickers

These have turned into a Mardi Gras staple for me in New Orleans. I bought the hearts 3 years ago and just changed out the battery this week. They've stayed on through parades. I get stopped by strangers asking about them every time I put these on.

Lightning: LED Face Stickers

Customer photo review of LED Face Stickers [1 Set]

Second purchase from this company...LOVE! Although I have the stars, too, the rainbow is my favorite! Use it for St.Patty's, Pride, or just because you want to spread a little hope and happiness! Customer service is stellar! Will buy from again!

LED Face Stickers [1 Set]

Customer video review of Hearts: LED Face Stickers

I have had these since 2023 and I use them a lot!!!! We are in 2026 and I am still using them!!!!! I have received hundreds of compliments today!! 2.13.2026!!! Huge hit at the Orlando International Airport 💕💕💕

Hearts: LED Face Stickers

Customer photo review of Hearts: LED Face Stickers

I have had these since 2023 and I use them a lot!!!! We are in 2026 and I am still using them!!!!! Perfect quality and easy to use!!! Will be buying more!!

Hearts: LED Face Stickers

Customer photo review of Lightning: LED Face Stickers

I absolutely adore these lightning bolt stickers! Have worn them for all sorts of concerts (even for 14+ hours at electric forest and didn’t once get uncomfortable with them and they lasted the whole time!) they are super easy to use and I get so many compliments on them! Perfect for elevating concert outfits and even Halloween costumes:) Could not recommend more!

Lightning: LED Face Stickers

Customer photo review of LED Fringe Sequin Jacket

Guys… this is your sign! We bought the light-up fringe jackets for EDC and immediately realized… we now need a FULL SUIT! These jackets didn’t just show up, they stole the entire damn festival. Perfect sizing. Unreal quality. Glowed ALL night. Strangers stopping us nonstop. Compliments on repeat. Cameras everywhere. For reference: Tony is 6’3” Will is 5’10” AND both jackets fit like they were custom-made. Zero notes. If you’re looking for the most insane, head-turning, light-up fringe jackets that actually deliver… stop scrolling. This is it. 10/10. No notes. We’re obsessed. Thank you Neon Cowboy! ⚡️

LED Fringe Sequin Jacket

Customer photo review of LED Fringe Sequin Jacket

I love this jacket so much! It’s super lightweight which is great for when you’re dancing a lot and the power bank lasted for hours. Changing the settings with the remote is super fun too! :)

LED Fringe Sequin Jacket

Customer photo review of Light up Cyber Glasses

OMG Where Do I Start ⁉️ I’ve Been Working On Those Shoot For Some Time And Once I Was Ready I Knew That It Was MUST To Collaborate With Neon Cowboys 😍‼️ Now Initially I Did Get A Lil Discourage Due To The Disappointment Of The Sell Out Of The Pink Star Bag I Originally Wanted To Pair With The Glasses BUTTTT After Rush Ordering Just DAYS Before The Shoot And It Arriving AS PROMISED GURL IM GLAD I DID 😮‍💨🔥🤏🏾 THE GLASSES WAS SUCH A HUGE TOUCH TO MY PHOTOS ‼️ Asia Is AWSOME ☺️🫂 CANT WAIT For My Next Purchase And Project 🥳 To See More Visit kbeauti_ on IG Or Kavon Bulloch On Facebook ⭐️⭐️⭐️⭐️⭐️

Light up Cyber Glasses

Customer photo review of LED Fringe Sequin Jacket

So fabulous 🤩 I can't even explain how pretty this jacket is in person. The lights are so bright & pretty much give you any color option you can imagine with the remote. Definitely a must have for your closet!

LED Fringe Sequin Jacket

Customer photo review of Light Up Neon Cowboys ® Hat

I have one of the OG hats and I’ve gotten laid in it so many times. It’s my fav hat to wear whenever I can and I always get compliments. Buy one, you will love it and maybe you too can get down and dirty in it ❤️💋

Light Up Neon Cowboys ® Hat

Customer photo review of Lightning: LED Face Stickers

Super cute face stickers! I wore this set at Countdown NYE & received many compliments. One of the lightening bolts tore somehow on my face halfway through the night, so keep in mind these are delicate. The battery lasted all night!

Lightning: LED Face Stickers

Customer video review of LED Fringe Sequin Jacket

This is truly one of the most fun and eye-catching pieces I’ve ever owned. I took it to a music festival and it completely transformed my outfit. The different light modes were easy to switch through, and I loved changing the colors to match the artist’s lighting or the overall vibe of each set. I received a ton of compliments throughout the night, and several people asked where they could get the jacket. Even with the lights turned off, the fringe and sequin design looked gorgeous. It works both during the day and at night, and I can already tell it will be a festival staple for me. In short, this jacket is more than just a piece of clothing. It becomes part of the experience!!

LED Fringe Sequin Jacket

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