How Long Does Shipping Take?
All orders are shipped from our warehouse in Orlando, Florida via UPS. All rates are automated at checkout based on the order's zip code & weight.
**Shipping takes 2 - 3 days to process at our fulfillment center prior to shipping.
Domestic Rates (USA):
- Estimated 3 - 5 days
International Rates:
- Estimated 2 - 3 Weeks
How is Shipping Calculated?
Shipping is automatically calculated at checkout based on weight, and zip code via UPS.
Do You Offer Expedited Shipping?
All shipping speeds are calculated during checkout and are dependent country & zip code. We do not currently offer Express shipping
How Long do Pre-orders Take to Ship?
Pre-Orders have an estimated shipping month provided in the product name. Made-to-orders take 2 - 3 months to finish production and ship.
If you have placed a "Pre-Order" or "Made-to-Order" item please be informed that we will hold your entire shipment until that order is ready to dispatch.
Reach out to us via email at info@neoncowboys.com if you have additional questions.
What is the Return Policy?
Items can be returned within 28 days of receiving the item. Please note, returns must be requested within 28 days of receiving your order. You will then have a further 14 days after the label creation to ship the items for return. Sales items are FINAL SALE and cannot be returned or exchanged unless it is damaged or defective. The ‘Out-Past-Midnights’ Boots are subject to an $11 restocking fee not including shipping.
For orders over $1000, customers seeking to initiate a return will receive store credit instead of a refund in the original form of payment. This policy ensures the secure handling of high-value purchases while upholding our commitment to exceptional customer service.
What's Your Exchange Policy?
We will replace faulty item/s if order's meet the following requirements:
- The item/s must have arrived damaged or faulty. We require proof of damage within 10 days of delivery.
- Item/s must not have been worn or altered in any way.
- Refunds or exchanges will be issued excluding the original shipping cost.
- Sales items are FINAL SALE and cannot be returned or exchanged unless it is damaged or defective.
- Our ‘Out-Past-Midnights’ Boots are subject to an $11 restocking fee not including shipping.
Are Refunds/Cancellations Available for Pre-orders or Made-to-Order?
Email info@neoncowboys.com and we will contact you to review all the details needed to process your request.
Will the Shipping be Reimbursed for Refunds?
A handling fee of $10.00 will be incurred for all returns or exchanges. The shipping cost incurred for returning item/s to Neon Cowboys for an exchange or refund are not covered or reimbursed by us.
How Can I Request a Refund?
Email info@neoncowboys.com and we will contact you to review all the details needed to process your request.
Please note we are unable to be held liable for the loss of your item being returned. Please use USPS to return goods, and keeping a record of the tracking information.
Where do I send My Return to?
All returns must be sent to our Returns Warehouse based in Florida. We will provide you with the full address when we contact you with next steps.
How Long Does it Take for My Exchange / Refund to be Processed?
We try and process returns as quickly as possible. Our team will contact you within 3 - 5 business days of your initial email.
If you're exchanging, we will send your new piece/s out and email you a new tracking number. If you're returning, we will refund you through the same method you used to pay and email you once complete.
Credit card returns take an additional 3 - 5 days for them to process the funds back into your account.
What if My Order Arrives Damaged or Faulty?
We work hard to ensure all items sold are of the highest quality. However if you have a concern with a faulty or damaged item, please contact us immediately with photos or videos at info@neoncowboys.com so we can personally assist you and sort out your problem as quickly as possible. For help troubleshooting, click here.