Customer Liaison

The Customer Liaison Intern is responsible for delivering superior costumer service for all national and international clients and will be based in our Orlando office. The ideal candidate for this position will be extremely detailed with deep experience in custom content, managing campaigns small to large for brands. The Customer Liaison will manage expectations and ensure that deadlines are met and stay closely synced to the shipping  to implement and follow best practices. The role will include media planning functions as well as reporting and internal project management.

RESPONSIBILITIES

  • Responsible for pre-sale planning and post-sale management and execution

  • Working closely with operations on trafficking & QA for ad campaigns

  • Working closely with Advertising Sales team to schedule campaigns into internal systems, resolving inventory conflicts, and meeting production timelines

  • Brainstorming with sales, marketing and editorial teams to help structure campaigns that perform against advertiser KPIs based on inventory and historic successes

  • Helping sales and marketing put together pitch decks for client meetings and formal RFPs

  • Analyzing campaigns and communicating with agency and client teams to optimize performance and delivering client objectives

  • Working with Controller to resolve billing issues and collecting outstanding invoices

  • Collecting tags and creative from clients and/or agencies and distributing internally as necessary

  • Working closely with the social team in order to obtain view estimates in pre-sale and assisting in monitoring these figures so that these estimates are fulfilled

  • Serving as point person for certain custom executions

QUALIFICATIONS

  • Seeking a related Bachelor’s degree from an accredited college or university

  • Minimum of 3 years experience in interactive media and advertising, ideally at a vertical/niche publisher or digital/creative ad agency as a planner, account manager or similar

  • Experience with custom content creation and ideally experiential campaigns

  • Experience in a client-facing role, comfortable handling client calls and communications directly

  • Experience in building digital media plans is required

  • Knowledge of ad operations and reporting from DFP (DART for Publishers), DFA, Mediavisor, Atlas is a plus

  • Knowledge of HTML, 3rd party vendors and tags is a plus

  • Must be a self-starter with the ability to handle multiple projects, prioritize work assignments, meet deadlines, and work independently in a fast-paced environment

  • Exceptional communication and organizational skills

  • Must be extremely detail oriented

  • Fluent in Microsoft Word, Excel and PowerPoint